“Don, It's always a real pleasure to work with you! You always have the customer in mind with everything you do and it's really fun to work with you. We've been collaborating on (customer 1) and (customer 2). We closed (customer 1) and we're about to close (customer 2). That alone speaks for itself and demonstrates the quality of your work. Beside that I can always ping you when I've got a question and need an advice, you are always open for ideas and your Modern Service Management knowledge is overwhelming. Thanks for what you've done to drive Modern Service Management. I look forward to continuing to work with you!”
– Principal Delivery Pursuit Lead, Microsoft.
“Listening to the customer and understanding what it is they are saying rather than the words they are using. You always seem to be able to comprehend the true nature of their needs rather than listening to the ‘moans’ of the pain they are feeling. This is not to say you are not empathetic to their pain, but rather you are able to hear them through that pain.”
– Senior Consultant, Microsoft.
“Don has done an excellent job of collaborating and providing great pre-sales support with regard to Modern Service Management at a number of our accounts in the West this fiscal year, including (customer 3) and (customer 4), two very challenging customers. His patience and willingness to extend our content to specifically address our customer requirements has been great.”
– Director of Sales, West Region, Microsoft.
As an Architect, Don provided an exceptional level of support to both the customer and myself as a Consultant. (Customer 5) was my first solo engagement as the only Consultant, prior to this I had only worked on teams with a Senior Modern Service Management Consultant. Don went above and beyond and provided mentorship that grew my confidence exponentially during this project. Don offered me his experienced perspective and lessons learned while also giving me the flexibility to find my own consulting style. Don's genuine passion for customer success and operations is contagious and really empowers those around him.”
– Associate Consultant, Microsoft.
“I appreciate Don's ability to dig deeper and really investigate the customer's needs. Working with (Customer 6), the customer had some instances of changing expectations and requirements. Don demonstrated his unique ability to truly listen and ask the right questions to help the customer and prioritize actions. I learned a lot from Don watching him ask the right questions in a way that didn't make the customer feel like they were being ‘audited’. Don, you make an outstanding mentor. Thank you so much for all the support you have given me so far. Your shared experience is very valuable and your passion for operations helps put customers at ease and empower the team. If you have the time, you might consider formalizing your mentorship with future Aspire hires- I think they could really learn a lot from you as I did.”
– Associate Consultant, Microsoft.
“You are easy to work with and your humor is awesome. That makes even the most complex things to be fun :-) Beside that I always know that I can count on you. You are reliable, motivated and passionate about IT Service Management. Thanks for what you've been doing! You are a great asset to the team and I'm looking forward to the next FY.”
– Principal Delivery Pursuit Lead, Microsoft.
“One thing I thought was amazing is how you seem to be plugged into so many different sources of information across the organization and the company. The fact that you were aware of something that could potentially address the need, even though very few in the Modern Service Management group had yet heard of it is awesome.”
– Senior Consultant, Microsoft.
“Being an advocate for the Consultant(s) delivering the scope of customer services for your engagements. You do great at making sure the scoping is right, initialization properly takes place so the consultant can hit the ground running, the customer is actively engaged, other Microsoft organizations on whom Modern Service Management is dependent are doing their part, and the consultant is clear on an approach for a success delivery. All this is done in a friendly manner.”
– Senior Consultant, Microsoft.
“You are challenging the IT Service Management status quo, and I love it. IMHO we have way too much baggage of ‘this is what we've always done’ and not enough out of the box thinking.”
– Senior Architect, Microsoft.